IT support and security
Break-fix
Paying an IT provider by the hour when something goes wrong, with no monthly fee and no ongoing responsibility between calls.
What break-fix means in practice
Break-fix is the older model and it is not automatically the wrong one. For a business with three or four machines and no server, a monthly plan rarely works in your favour and an hourly rate is the honest answer.
It stops making sense at the point where nobody owns prevention. Under break-fix the provider is paid for the failure and not for the patch that would have avoided it, and the business hesitates before calling because every call has a price attached. That hesitation is the real cost: small faults accumulate unreported until one of them becomes a large one. The tipping point is usually somewhere between five and ten users, or the day you get a server.
Talk to us about IT support or a project
Tell us what is going on and we will tell you straight whether we can help, what it would cost, and how quickly we can be there. No hard sell.
Monday to Friday, 9am to 5:30pm