IT support and security
Break-fix
Paying an IT provider by the hour when something goes wrong, with no monthly fee and no ongoing responsibility between calls.
What break-fix means in practice
Break-fix is the older model and it is not automatically the wrong one. For a business with three or four machines and no server, a monthly plan rarely works in your favour and an hourly rate is the honest answer.
It stops making sense at the point where nobody owns prevention. Under break-fix the provider is paid for the failure and not for the patch that would have avoided it, and the business hesitates before calling because every call has a price attached. That hesitation is the real cost: small faults accumulate unreported until one of them becomes a large one. The tipping point is usually somewhere between five and ten users, or the day you get a server.
Talk to us about IT support or a project
Tell SetWeb what is going on and you will get a straight answer within 1 working day: whether we can help, what it would cost, and how quickly we can be there. No hard sell.
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