Prices on the page
Pricing
Two of the three things small businesses complain they cannot find out before a sales call are on this page: what support costs per month, and what a website costs to build. The third is what happens when you want to leave, and that is on it too.
- No contact form in the way
- Coverage area in miles
- 30-day rolling terms
Monthly IT support plans
Per user, per month, covering every machine that user touches. On-site visits are included from the Support plan upwards.
Servers are added at £60 to £100 each a month, set by what the server does.
-
Remote
from £40
per user, per month
Talk to us about Remote -
Most popular
Support
from £70
per user, per month
Talk to us about Support -
Complete
from £100
per user, per month
Talk to us about Complete
Websites
Fixed prices, quoted before we start, with the first year of hosting included.
| Package | Price | What it covers |
|---|---|---|
| Starter site | £249 | Up to five designed pages, mobile-first, enquiry form, on-page SEO, one revision round, live in 2–3 weeks |
| Business site | £499 | Up to seven pages, brand-led layout, enhanced SEO foundations, copywriting guidance, two revision rounds |
| eCommerce or premium | from £1,250 | Online shop or eight-plus pages, bespoke layouts, custom interactions, strong SEO foundations |
| Custom software | from £549 | Quoted per project after the free process review, at a fixed price against a written scope |
What is not in the price
Prices exclude VAT. The plan prices are what you pay for the plans as described. The only variables are the number of users, the number of servers, and anything outside the included coverage area, all confirmed in writing before you sign.
Below about five users, a monthly plan rarely works in your favour and pay-as-you-go at £85 an hour is usually the better answer. We will tell you which side of that line you are on rather than selling you a plan.
What sits outside the monthly fee: hardware and software licensing, projects such as migrations and office moves, out-of-hours work, and on-site time beyond the coverage area. All of it is quoted in advance rather than appearing on an invoice afterwards.
For how these numbers compare to the rest of the UK market, see how much IT support costs in the UK.
For the same treatment of the website prices above, what moves the number and what the ongoing costs really are, see how much a website costs in the UK.
What do people ask most?
If the answer is not here, ask SetWeb on 01623 354250. You will get a straight one, from someone who does the work.
Mon–Fri, 9am–5:30pm
How much does IT support cost per user in the UK?
Managed IT support in the UK typically costs between £40 and £150 per user per month, and most small businesses land between £60 and £85 for a plan that genuinely includes security, backup and a response commitment. Our Support plan sits at £70 per user per month with on-site visits included.
Do you charge extra for on-site visits?
No. On-site visits are included in our Support and Complete plans within our Nottinghamshire coverage area. Pay-as-you-go clients are charged for on-site time at our standard hourly rate, which is one of the main reasons most clients move onto a plan.
How are servers priced?
Servers sit outside the per-user price at £60 to £100 per server per month, depending on role and size. That covers monitoring, patching, backup verification and restore testing, because a domain controller and a line-of-business database are not the same job.
What does pay-as-you-go cost?
Pay-as-you-go work is £85 per hour, on-site or remote, with no minimum commitment. It suits businesses with occasional needs, though most clients move onto a plan once they have added up a few months of call-outs.
How much does a website cost?
Websites start at £249 for a five-page starter site and £499 for a brand-led business site, with online shops and larger builds from £1,250. Custom software is quoted per project after the free process review, so the price you get is a fixed one rather than an estimate.
Are the prices on this page the price we actually pay?
Yes, for the plans as described. The only variables are the number of users, the number of servers, and anything outside our included coverage area, all of which we confirm in writing before you sign anything.
Talk to us about IT support or a project
Tell SetWeb what is going on and you will get a straight answer within 1 working day: whether we can help, what it would cost, and how quickly we can be there. No hard sell.
Monday to Friday, 9am to 5:30pm