IT support and security
Managed IT support
An ongoing service where one provider takes responsibility for keeping a business's computers, servers, email and network working, for a fixed monthly fee.
What managed IT support means in practice
The defining feature is the fee, not the technology. A managed provider is paid the same amount whether you have a quiet month or a terrible one, which means every hour they spend firefighting is an hour of their own margin. That aligns their incentives with yours: it is in their interest to patch the thing before it breaks.
What a plan actually includes varies more than the price does. The things worth confirming in writing are whether on-site visits are included or billed separately, what the response commitment is and whether it is contractual, whether backups are tested rather than merely running, and who owns the licences and the documentation if you leave.
Talk to us about IT support or a project
Tell us what is going on and we will tell you straight whether we can help, what it would cost, and how quickly we can be there. No hard sell.
Monday to Friday, 9am to 5:30pm